What is it? A tool that makes it easier for your call center and service employees to cross sell, prospect and consistently execute your sales model regardless of skill and training.
Why it makes sense: A Multi-Channel Selling Tool allows your call center channel to take a bigger role in profiling inquiries, generating leads and selling complex products.
Our Multi-Channel Selling Call Center Tool dramatically improves selling performance by:
1. Structuring phone conversations to generate a better profile of customer or prospect needs and turn service conversations into sales calls by identifying top cross sell priorities
2. Making it simpler for call center employees to deliver relevant advice and solutions that address the top identified customer needs
3. Arming customer facing employees with program materials, customized client presentations, and scripts that allow them to deliver and follow up on recommendations and hand them off to field sales channels while providing training materials and support to help them at every step of the customer engagement process